WhatsApp AI Customer Support Bot
Resolve 70% of customer support questions instantly via WhatsApp — with AI that knows your products and policies.
Customer Message
WhatsApp Business API webhook
RAG Knowledge Lookup
Retrieves relevant KB articles
GPT-4o Response
Generates answer in brand voice
Human Escalation
Hands off complex issues with context
CSAT + Log
Rating collected + conversation stored
Trigger
Customer Message
WhatsApp Business API webhook
AI
RAG Knowledge Lookup
Retrieves relevant KB articles
AI
GPT-4o Response
Generates answer in brand voice
Action
Human Escalation
Hands off complex issues with context
Output
CSAT + Log
Rating collected + conversation stored
Customer support via WhatsApp is increasingly expected but staffing a 24/7 WhatsApp support team is expensive. This workflow deploys an AI support agent powered by GPT-4o and your product knowledge base (help center articles, FAQs, policy documents indexed via RAG/Pinecone). The bot resolves questions about order status, product features, billing, returns, and policies without human intervention. For issues it can't resolve or for customers who request human assistance, it escalates to a live agent with the full conversation history. Satisfaction rating is collected at conversation end. All conversations are logged and analyzed weekly to improve the knowledge base.
- 70% of common queries resolved without human involvement
- Instant responses 24/7 — no wait times regardless of volume spikes
- Knowledge base-powered answers are accurate and consistent
- Human escalation with full context means agents never start from scratch
- Scales infinitely during peak periods (sales, product launches) without hiring
E-commerce brands, telecom companies, and any business receiving 100+ WhatsApp support inquiries per week who want to resolve the majority without adding support headcount.
Template
$89
$119One-time · you import & run it
- n8n workflow JSON file
- Setup documentation
- Video walkthrough
- Free bonus workflow included
Done for you
from $999
$1,299I configure & install it on your accounts
- Set up on your own accounts
- Configured for your business
- Video walkthrough + written docs
- 30-day support after go-live
Want this running on your accounts?
Book a free 20-minute audit — complete the call and the full gift bundle is yours, whether or not we work together. Or grab the template and self-install.
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