IT Support Ticket Auto-Router
Classify and route every IT support request to the right specialist in under 60 seconds — automatically.
New IT Ticket
Jira / Freshservice / email
AI Classifier
Category, priority, and skill level
Auto-Assign
Routes to specialist or team
Employee Confirmation
ETA and ticket number sent
P1 Security Alert
CISO + IT lead on Slack immediately
Trigger
New IT Ticket
Jira / Freshservice / email
AI
AI Classifier
Category, priority, and skill level
Action
Auto-Assign
Routes to specialist or team
Output
Employee Confirmation
ETA and ticket number sent
Output
P1 Security Alert
CISO + IT lead on Slack immediately
IT helpdesk teams spend a surprising amount of time triaging tickets that come in as vague descriptions. 'My computer is broken' could be hardware, software, network, or security. This workflow intercepts every new IT ticket (submitted via Jira, Freshservice, or email), uses GPT-4o-mini to classify it by category (hardware, software, network, security, access management, data), priority (P1 critical/P2 high/P3 medium/P4 low), required skill level, and estimated resolution time. The ticket is automatically assigned to the correct specialist or team, priority is set, SLA timers start, and the employee receives a confirmation with an expected resolution time. P1 security incidents trigger an immediate Slack alert to the CISO.
- Correct specialist assigned first time — no ticket bouncing between teams
- SLA timers start immediately — no routing delay eating into response time
- Employee expectations set with ETA confirmation — reduces follow-up contacts
- Security incidents escalated to CISO in seconds — critical for incident response
- Classification data reveals IT bottlenecks — where to invest in training or tooling
IT managers and helpdesk teams at companies with 50+ employees who want faster ticket resolution through better routing and less time spent on manual triage.
Template
$69
One-time · you import & run it
- n8n workflow JSON file
- Setup documentation
- Video walkthrough
- Free bonus workflow included
Done for you
from $699
I configure & install it on your accounts
- Set up on your own accounts
- Configured for your business
- Video walkthrough + written docs
- 30-day support after go-live
Want this running on your accounts?
Book a free 20-minute audit — complete the call and the full gift bundle is yours, whether or not we work together. Or grab the template and self-install.
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