AI Customer Support Chatbot
Answers customer questions from your own docs — automatically.
7 ready-made templates
Customer Support n8n Workflow Templates
n8n customer support workflows for ticket triage, knowledge management, escalation, feedback, refunds, and AI assistance. Compare each workflow's logic, integrations, requirements, and pricing before choosing a template or requesting installation.
Browse customer support workflows
Each workflow runs in your own n8n environment and can be adapted to your fields, rules, prompts, and connected accounts.
AI Feedback Triage
Auto-classifies feedback and alerts your team on complaints instantly.
Post-Resolution CSAT Survey Bot
Automatically send CSAT surveys after every ticket closure and aggregate results into a live dashboard — no manual collection needed.
Auto Knowledge Base Updater
Identify gaps in your help center automatically and generate new articles from resolved support tickets.
Automated Refund Request Processor
Process eligible refund requests automatically in minutes — with AI policy checking and Stripe/PayPal execution.
Smart Escalation Manager
Automatically detect frustrated customers and escalate to a senior agent before they churn — before they even ask.
Support Ticket Auto-Triage & Assignment
Classify, prioritize, and assign every new support ticket in under 30 seconds — using AI that understands your product.
Choosing a template
Start with the workflow whose trigger and final destination already match your process. Check the integrations and requirements on its page, then plan any field mapping or service substitutions before import.
Need a connected system?
Adjacent workflows can be combined into a larger automation. A free audit can map the handoffs before any build work begins.
Book a free auditRelated workflow categories
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Lead Generation
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Explore categoryCRM
n8n CRM workflow templates for contact enrichment, activity logging, pipeline updates, data quality, and customer health tracking.