Support Ticket Auto-Triage & Assignment
Classify, prioritize, and assign every new support ticket in under 30 seconds — using AI that understands your product.
New Ticket
Zendesk / Freshdesk / Intercom
AI Classifier
Category, priority, product area
Auto-Assign
Routes to correct agent / team
Draft Response
Suggested first reply generated
Alert + SLA
Slack for critical + SLA timer starts
Trigger
New Ticket
Zendesk / Freshdesk / Intercom
AI
AI Classifier
Category, priority, product area
Action
Auto-Assign
Routes to correct agent / team
AI
Draft Response
Suggested first reply generated
Output
Alert + SLA
Slack for critical + SLA timer starts
Support teams drown in ticket triage — reading each ticket, figuring out category, priority, and which agent should handle it. This workflow intercepts every new ticket from Zendesk, Freshdesk, or Intercom and passes it to GPT-4o-mini which classifies it by category (billing, bug, feature request, account), urgency (critical, high, medium, low), product area, and required skill level. The ticket is then auto-assigned to the right agent or team, priority is set, and a suggested first response is drafted. SLA timers start immediately. Critical tickets trigger a real-time Slack ping to the support manager.
- Triage time drops from minutes to under 30 seconds per ticket
- Correct assignment first time — no bouncing tickets between teams
- AI-drafted responses give agents a starting point, cutting handle time 40%
- Critical issues get instant manager escalation — never miss an urgent ticket
- Consistent classification enables accurate support analytics and team planning
Support managers and customer success teams at SaaS companies receiving 100+ tickets per week who want faster first response times and consistent ticket handling.
Template
$79
One-time · you import & run it
- n8n workflow JSON file
- Setup documentation
- Video walkthrough
- Free bonus workflow included
Done for you
from $899
I configure & install it on your accounts
- Set up on your own accounts
- Configured for your business
- Video walkthrough + written docs
- 30-day support after go-live
Want this running on your accounts?
Book a free 20-minute audit — complete the call and the full gift bundle is yours, whether or not we work together. Or grab the template and self-install.
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