Post-Resolution CSAT Survey Bot
Automatically send CSAT surveys after every ticket closure and aggregate results into a live dashboard — no manual collection needed.
Ticket Resolved
Closure webhook + 2hr delay
Send CSAT Survey
Email with 1-5 rating link
Capture Response
Webhook records rating + comment
Log to Sheets
Score, agent, category, timestamp
Low Score Alert
1–2 stars → immediate Slack alert
Trigger
Ticket Resolved
Closure webhook + 2hr delay
Action
Send CSAT Survey
Email with 1-5 rating link
Action
Capture Response
Webhook records rating + comment
Storage
Log to Sheets
Score, agent, category, timestamp
Output
Low Score Alert
1–2 stars → immediate Slack alert
Most companies want CSAT data but don't collect it consistently because sending surveys manually is tedious. This workflow triggers automatically when a support ticket is marked resolved, waits 2 hours for the customer to experience the resolution, then sends a simple 1-question CSAT survey via email. Responses are captured via a webhook, logged to Google Sheets, and aggregated into a live Looker Studio dashboard. Low scores (1–2 out of 5) trigger an immediate Slack alert with the ticket context so a senior agent can reach out. Weekly CSAT reports are sent to the support team with scores broken down by agent, category, and product area.
- 100% survey coverage — every resolved ticket gets a CSAT request
- Immediate alerting on negative scores enables quick service recovery
- Agent-level CSAT data drives meaningful performance conversations
- Live dashboard replaces end-of-month manual reporting
- Category breakdown reveals which ticket types drive dissatisfaction
Support managers who want consistent CSAT measurement without adding manual steps to their agents' workflow or building a custom survey tool.
Template
$79
One-time · you import & run it
- n8n workflow JSON file
- Setup documentation
- Video walkthrough
- Free bonus workflow included
Done for you
from $899
I configure & install it on your accounts
- Set up on your own accounts
- Configured for your business
- Video walkthrough + written docs
- 30-day support after go-live
Want this running on your accounts?
Book a free 20-minute audit — complete the call and the full gift bundle is yours, whether or not we work together. Or grab the template and self-install.
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