Patient Satisfaction Survey Analyzer
Automatically collect, analyze, and act on patient feedback — surfacing service gaps and compliance risks before they escalate.
Patient Discharged
EHR discharge event → survey sent
Collect Response
SMS + email survey within 48hrs
Sentiment Analysis
GPT-4o classifies by dept + issue
Critical Alert
1–2 star → same-day outreach team
Dept Weekly Report
Score trends + service gaps
Trigger
Patient Discharged
EHR discharge event → survey sent
Action
Collect Response
SMS + email survey within 48hrs
AI
Sentiment Analysis
GPT-4o classifies by dept + issue
Output
Critical Alert
1–2 star → same-day outreach team
Output
Dept Weekly Report
Score trends + service gaps
Patient experience scores (HCAHPS, Press Ganey) directly affect Medicare reimbursements and hospital reputation. Yet most healthcare organizations collect survey data and then let it sit in a dashboard nobody reads. This workflow closes that loop: post-discharge surveys are sent automatically via SMS and email 24–48 hours after discharge. Responses are analyzed by GPT-4o which classifies sentiment by department, identifies specific service failures (communication, pain management, discharge instructions, nursing responsiveness), flags HIPAA-safe verbatim comments for clinical review, and assigns a risk score to low-satisfaction responses indicating potential complaints or adverse reviews. Department leaders receive weekly performance reports. Critical low scores (1–2 stars) trigger same-day outreach from the patient experience team.
- 24–48 hour survey timing captures feedback while experience is fresh
- Critical responses trigger same-day service recovery — before public reviews
- Department-level analysis pinpoints specific failing areas, not just overall scores
- HCAHPS score trend tracking shows whether improvements are working
- Verbatim comment themes surface systemic training and process gaps
Hospital administrators, patient experience officers, and clinic managers who are accountable for HCAHPS scores and want to move from lagging survey data to real-time service recovery.
Template
$89
One-time · you import & run it
- n8n workflow JSON file
- Setup documentation
- Video walkthrough
- Free bonus workflow included
Done for you
from $999
I configure & install it on your accounts
- Set up on your own accounts
- Configured for your business
- Video walkthrough + written docs
- 30-day support after go-live
Want this running on your accounts?
Book a free 20-minute audit — complete the call and the full gift bundle is yours, whether or not we work together. Or grab the template and self-install.
Insurance Claim Status Tracker & Follow-Up
Automatically track every insurance claim and escalate unpaid or denied claims before they're written off.
Patient Medical Record Organizer
Automatically classify, index, and route incoming medical records — eliminate the document management backlog.
Patient Appointment Reminder System
Reduce patient no-shows by 50% with HIPAA-conscious automated reminders via SMS, email, and voice call.